Refund & Cancellation Policy

Access is digital and immediate. As soon as payment is confirmed your account is upgraded automatically and the plan's capture quota, storage and API keys are available in the console at once. Nothing is shipped.

Because the Service is delivered digitally and immediately, there is nothing to ship, return or exchange. The remedies in this policy are refunds and cancellations.

The free trial runs for one calendar month and costs nothing. No card is required to start it, and it does not turn into a paid subscription on its own - when the month ends the trial simply stops, and you carry on only if you choose a paid plan yourself. It includes 100 image, PDF or page-source captures, up to 3 Auto Schedules and 100 MB of storage; video capture, custom request headers and cookies, and country-level IP selection are not part of it. Captures made during a trial stay available for 7 days after it ends. One trial per account.

Nothing is charged for a trial and nothing renews at the end of it, so there is no cancellation to make and no refund to ask for. The 14-day window below applies to your first paid subscription, whether or not you trialled first.

If the Service does not do what you needed, you may request a refund of your first subscription payment within 14 days of that purchase. Email [email protected] with the email address on the account and your order reference. You do not have to give a reason.

How much comes back depends on how much of the plan you have used, because every capture we make for you costs us real money that we cannot get back:

• Up to 20% of the month's included captures used - a full refund, no questions. That is room to test the Service properly on top of the free trial, which is there to be used first and costs nothing.
• More than 20% used - we refund the part of the plan you have not used, worked out from your own plan's rate. Use half the month's captures and half the payment comes back.

Your usage for the current period is on your dashboard, so you can see where you stand before you write to us. This goodwill refund is available once per account; it is not a way to use a month of the Service each month for nothing. None of it affects the sections below, which apply whatever you have used - if the fault is ours you are refunded in full.

We acknowledge every request within 1 business day and approve or explain a decision within 5 business days.

Subscriptions renew automatically. If a renewal charges you unexpectedly - for example you meant to cancel and did not - contact us within 7 days of the renewal date and we will refund that renewal in full, provided the new period has not been substantially used.

We send a renewal reminder by email before each charge so a renewal is never a surprise.

If a fault on our side prevents you from using the Service for a material part of a billing period, tell us and we will issue a pro-rata refund or a service credit for the affected period, at your choice. This applies at any point in your subscription, not only in the first 14 days.

We look at every request on its facts, including duplicate purchases, charges made without the account holder's authority, and cases of genuine hardship, and we will refund where that is the fair outcome. Write to us and explain what happened.

Over-limit usage is charged per capture, only after you have switched it on yourself, at the rate shown to you when you switched it on, and only up to the ceiling you set. Those captures have been made and delivered, so once the work is done that usage is not refundable - it is not part of the subscription refund above, and reaching a ceiling you chose is not a reason to undo the charge. Turning the setting off stops any further usage immediately.

Two exceptions, and we apply them without argument: captures caused by a fault on our side, and captures nobody at your end authorised - an API key used by someone else, for instance. Tell us promptly and we will go through the usage records with you and refund what was not yours.

Storage and seat add-ons can be cancelled at any time and stop at the end of the period already paid for. An add-on bought by mistake and not yet used is refunded in full within 14 days.

• one-time capture or storage add-on packs that have already been consumed, to the extent they have been used;
• over-limit usage you enabled and consumed, except where one of the two exceptions above applies;
• periods already served on a plan cancelled part-way through, unless a fault on our side or another section of this policy applies;
• accounts terminated for a breach of the acceptable use section of our Terms of Service.

Nothing in this section limits your statutory rights as a consumer where those rights apply to you.

Sign in and open Billing → Subscription, then choose Cancel. Cancellation takes effect at the end of the period you have already paid for; your captures and history remain available until then. You can also cancel by emailing [email protected] from the account address, and we will process it for you.

Cancelling stops future charges. It does not by itself refund an amount already paid.

Paddle.com Market Ltd is the merchant of record for every order, so approved refunds are issued by Paddle to the original payment method. Paddle processes an approved refund within 3 business days; how quickly it appears on your statement then depends on your bank or card issuer, and is typically 5 to 10 business days. Refunds are made in the currency of the original charge, and we do not deduct a processing fee.